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Frequently Asked Questions
Here are some frequently asked questions from our customers.
How to order betta fish?
You can order directly through our website by selecting the desired product, adding it to the shopping cart, and proceeding to checkout.
Do you ship to all of Indonesia?
Yes, we serve shipping throughout Indonesia with various safe shipping options for live fish.
How long is the delivery time?
Delivery time varies depending on location, usually 1-3 days for Java and 3-7 days for outside Java with special packing for live fish.
What is the fish warranty system?
We provide DOA (Dead On Arrival) warranty with certain terms and conditions. Please contact us immediately if there are any problems with the fish received.
What payment methods are accepted?
We accept payment via bank transfer (BCA and BRI), e-wallet (Dana and Shopeepay), and international payment (Paypal and Wise).
Can I see the fish in person?
Currently we only serve online sales. However, you can see detailed photos and videos of each fish we sell.